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India to be key player in knowledge process outsourcing
After success in business process outsourcing (BPO), India will emerge as a "key player" in the knowledge process offshoring space, considering its large base of talented professionals, according to global consultancy firm PricewaterhouseCoopers (PwC).
"India will be a key player on the KPO supply side, as it is a country with a large base of highly qualified professionals," PwC Executive Director Joydeep Datta Gupta said, unveiling the report ''Global Integration through KPO''.
"An ageing workforce in the western world and the consequent shortage of professional skills in the future will be key drivers for the inclusion of Indian talent," he said.
The report also lists India's evolution as an offshore knowledge hub by analysing the 15 key industry verticals, namely software product development, pharma R&D, legal services, writing and content development.
As per the PwC projection, a law firm in India could offer services to their counterparts in US in future, a pharma research team can offer very specialised services to global markets and a mathematical tutor in India can providing tuition to American children over the Internet.
For each specific sector, the report highlights the features of KPO that distinguish it from BPO.
KPO is not an extension of BPO as the premise of a KPO is to include it into a global delievery team, the requisite skills that support an organisation's core processes, PwC said.
While KPO is driven by the depth of knowledge, experience and judgement; BPOs in contrast are more about size, volume and efficiency, the report states.
OUTSOURCING ARTICLES
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