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India faces high quality talent shortage – outsourcing targets smaller cities but finds lack of talent there – end of India’s outsourcing boom?
India has now lack of talent to fulfill the low priced outsourcing jobs knocking the door of India from the West.
The talent pool of high quality is fully employed. The wage inflation is rampant in India. The BPO companies in India are now targeting smaller cities. However, they are finding that the talent pool in smaller cities lack the quality that made the Western companies interested in India.
According international think tanks, India may have topped out in its boom in outsourcing.
Tier-II cities next favoured destination of IT firms. Piggy-backing on the booming ITES-BPO sector, real estate analysts are projecting a massive growth in second and third tier cities across India. Besides known IT destinations, cities like Chandigarh, Coimbatore, Vishakhapatnam, Kochi and Jaipur are now being looked at as potential IT destinations. Chandigarh alone is estimated to have 5 million sq ft of IT space under construction. While Infosys is planning a campus in Le Courbousier's magnum opus, GE is eyeing the Pink City given its closeness to Gurgaon. The Pink City has also begun to figure on the radar of realty venture funds who are looking for good entry points into a heated market. Nagpur just attracted a Rs 300 crore investment from the Mumbai-based Krishna group of industries, who bought the historic Empress Mills and plan to convert it into a mixed use complex with an IT Park, luxury residences, a five-star hotel and a shopping mall. The last few months, IT majors such as IBM, Dell, Cognizant, Mphasis and Satyam have unveiled plans for cities like Coimbatore, Mangalore, Chandigarh and Vizag. Wipro and TCS have acquired land at Vizag, while Honeywell is looking at expanding operations in Madurai. Satyam has started work on its 50 acre campus in Vizag and is establishing a technology centre on seven acres at Thotlakonda on the outskirts.
OUTSOURCING ARTICLES
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