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Indian call center workers watched constantly with high tech – identity theft through Indian call center workers biggest threat
Indian call center workers are on the radar. Everything they do are watched by high tech infrastructure.
Following a spate of incidents where information about customers was leaked or sold, the industry has beefed up security to reassure clients that their data is safe.
Everything you do - your tea break, how long you talk on the phone, how often you leave the office for a break - is watched,” said Sharma, 23, who recently joined the call center’s staff. She agreed to be interviewed about her work experiences on condition that a pseudonym be used.
Nilesh Kothari, chief operating officer of Hero ITES, said of the security measures, “Our clients are three of the world’s largest credit card companies and we have always followed strict norms. Although we’ve had no untoward incident, we are telling employees to be even more vigilant than before — but without putting extra pressure on them. And people have been very responsive.”
Even that may not stop the dishonesty and selling state to crooks says some experts.
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