Should Indian girls really take the sexual and racial abuse over phone in call center jobs? Are these Business Process Outsourcing or virtual brothels?
Harish Baliga
May 29, 2005

Some call them virtual call girls. You can pick up the phone from NY and say anything you want for free to girl in Bangalore or Bombay working for an Indian oligarch making a lot of money servicing an American or European company. Yes they are call center girls eho gets treated over phone as free call girls.

The abuse is rampant. In western nations phone sex costs a lot of money. But the American and European customers get this for free. For a decent salary these girls work to take it day and night.

American and European customers hate these girls because of a growing perception that India is stealing jobs and prosperity from Europe and America. They unload their tension over the phone in all possible ways – sexually and racially.

The girls in India are forced to take these jobs by their own families. Money is very important for the native Indians specially if it is in Euro or Dollar. In 1947, the British left India after stealing India’s everything. People were are poor and sre still mentally poor.

These girls are earning more much more than their men counterpart by selling themselves over the phone. Call center girls earn extremely well compared to other Indians and can only be compared with the IT sector.

They call it Business Process Outsourcing but in essence it is telemarketing and help desk – one of the most humiliating jobs specially with hostile, frustrated and sometimes really perverted customers.

Media reports are showing the girls cannot take these abuses any more. UN and other humanitarian organizations need to look into the matter.

Government of India will never do anything because it is a virtual brothel pumping in millions of Euro and Dollars in their foreign exchange.

According to media reports, alleged racial abuse and rude behaviour from British and American customers are driving increasing number of Indian call centre workers to quit their jobs, a media report indicated on Sunday. Irate customers and their "racial abuses" were factors contributing to the stress and strain in the call centre industry and some organisations have begun employing psychiatrists and counsellors to help employees to cope, according to a report in The Observer. "I''''ve had people tell me, ''''Back off ... And don''''t call me again'''',"'''' said Eugene, 27, whose former employer, Spectrumind, provided an accounts services for BT. "There was a lot of racist abuse once people detected from our accents that we weren''''t English. I saw girls reduced to tears by it." Pooja Chopra, 29, from Delhi, who spent two years fielding calls for BT Cellnet and America Online, faced similar abuse. "People would say ... I don''''t want to talk to you, pass me to someone who can speak my language." Workers face a spectrum of rudeness -- from sexual harassment to fury at unsolicited sales calls, to "open racism", the report said. Industry analysts have seen the phenomenon of "racist" clients grow in recent years, as customers in the UK and the US become increasingly sensitive to the political issue of jobs outsourced to India, it said. "Some workers are deeply hurt by this abuse. The issue of xenophobia cannot be resolved from India-end: there must be a battle against it in the countries responsible." The report quoted Anita Bhuttar, Training Vice-President of GTL, a Mumbai-based company, as saying, "British customers can be very rude but in a polite way. Usually, they won''''t use abusive language but you can tell from the tone of their voice they''''re angry."

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