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Indian employees of outsourcing company in India are fraudulently cheating Americans and American companies
Many American and European companies have gone to India to save some money and utilize the work of talented Indians. But little did they know how they and their clients in America will be systematically ripped off by fraudulent cheats working for the outsourcing companies in India.
Western companies are cheated in many different ways. For example a small Web Services company from America established a subsidiary in India with a local partner. They were being billed every month for the work done by this Indian company in Kolkata the eastern city in West Bengal. The employees never worked with diligence. They as a matter of fact ran their own insurance agency using the company phone and facilities. When the American company questioned about low output and lack of quality, the employees gave excuse that politicians in West Bengal were corrupt and most of the days were either totally closed due to general strike or it was a local holiday. Later it was found that the employees embezzled funds for their personal purposes, inflated bills, fraudulently transferred money to their own bank accounts and stole computer hardware.
There are other grand larceny which is committed every day. Lack of regulation, naivety of American companies and “quick money and taking advantage when possible” attitude of the local people are the root cause of these problems.
What happened in CitiBank is not an isolated case either. It's not the first BPO-related crime in the country, and it's definitely not going to be the last. The Pune police has unearthed a racket involving former call centre employees who siphoned out about $3.5 lakh (around Rs 1.5 crore) from the Citibank accounts of four Americans and went on a spending spree, buying cars and mobile phones. Twelve persons have been arrested. Police commissioner DN Jadhav said the 30-year-old main accused, Ivin Thomas, illegally procured the Personal Information Number (PIN) of the US nationals while working with a call centre in the city. After quitting the BPO last December, he and his friends opened bank accounts using false names and used the Internet to transfer the money from the US accounts to their accounts. The police refused to divulge the name of the BPO, which is based in Bangalore. The transaction was made between January and March this year, the police commissioner said, adding that the police swung into action after the bank registered a formal police complaint.
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