What Deutsche Bank did to Infossys may be the new norm in the next several years
Harish Baliga
Sep. 3, 2010

Deutsche Bank is moving a portion of its back office processes from Infosys BPO to its captive centre in the city.

Critical processes related to clients'' trade and derivatives will move to Deutsche Network Services in Whitefield. A new trend is scary for the BPO industry.

Following the bank's decision, Infosys sent an official communique to the 150 employees giving them the option to leave the company to be with Deutsche Network Services for much higher salaries.

This is new trend. The MNCs are opting to take back back their work from BPO companies hiring back the BPO employees for higher salaries.

Normally what happens is that the MNCs hire back essential employees on its own payroll. Then they slowly reduce the head count to reduce cost.

What Deutsche Bank did to Infossys may be the new norm in the next several years
Harish Baliga
Critical processes related to clients' trade and derivatives will move to Deutsche Network Services in Whitefield. A new trend is scary for the BPO industry.
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