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Indian companies start providing technical know how for Pakistani BPO and IT companies – start of a new trend!
A midsize IT and BPO Company from Mumbai has entered into an agreement with a Pakistani firm to set up a call center in Pakistan.
According to media sources, Mumbai-based Spanco Telesystems and Solutions will help Millennium Software of Pakistan to set up and manage the call centre in Karachi for the latter's international and domestic customers. The call centre will provide complete customer relations management (CRM) solutions for Pizza Hut in Pakistan.
"We will provide know-how for setting up the call centre and also advise Millennium Software for operations, human resource practices and training," Ketan Choksi, chief financial officer of Spanco Telesystems, said.
"As the relationship matures between the two companies in the coming years, we will also look into the possibility of expanding the areas of business cooperation," he added.
This is not an isolated case. Many Pakistani companies are looking at Indian companies to provide the technical know how to jump ahead in the field of IT, call center operations and BPO in general.
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