The staff turnover of 23.5 per cent in Business process outsourcing is a major concern in these tough times
Pijush Lodh
Sep. 1, 2008

Indian Business Process Outsourcing sector – the so called BPO faces major challenges as US corporation cut back on outsourcing and a staggering staff turnover rate increases employee training and retention costs.

Indian employees in general do trust Indian employers. The more educated employees really look down upon trader like Indian industrialists trying make quick money from BPO body shopping.

"The BPO industry hires a large number of graduates who are bright and ambitious. From our analysis, the overall compensation structure design is not competitive when compared to general market practices. This means that BPO employees do not receive as much cash-in-hand as their peers in other industries. When you add unattractive remuneration to working shifts, lack of career development, and monotonous tasks, it is not surprising that employees leave when offered a small salary increase," states Oscar De Mello, Country Head of Hay Group's Reward Information Services in India.

The BPO industry is a critical sector in the Indian economy, worth $11 billion and employing over 2 million people. However, if the industry is to achieve the projected $30 billion by 2012, it will have to tackle this talent attrition issue now.

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