The outsourced cyber slaves of India - work-related aches and pains dominate India’s IT and BPO industry
Harish Baliga
Mar. 1, 2008

They work 10 to 12 hours a day talking to Western customers thousands of miles away. They are the Indian slaves of the outsourcing revolution. They try to sound American while talking to an AT&T customer in Ohio. They wait patiently as a woman in Nebraska reboots her Dell computer. They hear abusive words when an Household Finance Corporation mortgage client is reached who is running behind mortgage payments in America.

Indian oligarchs run these human trafficking shops in Bangalore, Hyderabad, Pune, Mumbai and other cities. American corporation pay these Indian oligarchs to deliver the outputs of Indian cyber slaves. American corporations like HP, IBM and others have started their own shops eliminating intermediary native cyber slave owners.

It’s a big business in India. It is fueling India’s massive economic growth. Sadly, it is also a case of devastating human rights abuse by Indian Government, American and European Corporations and the Indian oligarchs – the so-called India Inc.

There are close to 1.6 million Indian cyber slaves. The slave owners the Indian oligarchs travel in BMW. They have money to take vacation in Europe and America. The money inflow helps the Indian Government to subsidize petroleum products to stay in power in New Delhi.

The painful stories of these Indian cyber slaves are horrific. Girls get kidnapped at the night and raped while traveling to their work. Many suffer from physical ailments known as repetitive stress injuries. Some suffer from nerve damage in their backs, arms and necks. Some suffer psychologically and try to commit suicide. If they leave their jobs, their parents, brothers and sisters will suffer financially. Many are increasingly suffering from diabetes and obesity, the products of long days sitting in one place, staring at one screen, talking to one company's customers.

Many are incapacitated from pain related to typing on a laptop six days a week, 12 hours a day.

It is an unfolding human tragedy and a major cause of human rights abuse by American Corporations and their cooperating Indian slave owners.

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