South Africa call centers still lag behind India but pose strong challenge: UK-based marketing services specialist Ion Group
Staff Reporter
Mar. 5, 2005

According to most professional surveys Indian call centers and BPO outsourcing facilities are still world’s best. However, according to UK-based marketing services specialist Ion Group, South Africa is catching up and may pose a strong challenge to India.

India’s negative image is a major factor. India today is perceived as cheap job stealing country. South Africa has better infrastructure, call center operation capabilities and mastery over language.

Where India stands out is the talent of the people. According to a survey conducted by an American call center Association, Indian employees are dedicated and takes care of the customer better than any other country in the world.

In India salaries are going up. But the people are mode educated, talented and friendly.

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